Support

Getting started

• What do I need? Your phone and one Bluetooth earbud. The other person needs nothing.
• No earbud? Use Table mode: put the phone between you; it speaks both languages aloud and tells each of you when to speak.
• Which languages? The ones in the language picker. Pairs marked Beta work but we have tested them less.

Minutes

• You pay only for translated speech the phone plays. Listening, waiting and silence are free.
• Minutes you buy never expire.
• New phone? In the Wallet, tap "Keep my minutes on a new phone" and sign in with Apple, then do the same on the new phone.
• A purchase did not arrive? Close and reopen the Wallet; if the minutes are still missing after a few minutes, write to us with the date of the purchase.

Refunds

Refunds are decided by Apple (reportaproblem.apple.com) or Google Play (your order history), under their policies.

Delete my data

In the App: Settings → Delete my data. Your account and everything attached to it is removed from our servers within minutes; unused minutes are lost. Details are in the privacy policy.

Something is wrong

• It does not hear me: check that Bilu has microphone access (Settings → Bilu → Microphone).
• The earbud stays silent: run Settings → Earbud check.
• Anything else: in the App, "Tell us how it went" after a session sends us a short voice note; or write to us.